Privacy Policy

VideoWelcomer (“we”, “our”, or “us”) is operated by Trademarkia Inc. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our service. Please read it carefully. If you disagree with the terms of this policy, please discontinue use of the site.

1. Information We Collect

Information you provide directly

• Account data: name, email address, company name, and password when you sign up.
• Lead data: contact details and conversation transcripts collected through the video widget on your website.
• Billing data: payment information processed securely by our payment provider (we do not store full card numbers).
• Communications: messages you send to our support team.

Information collected automatically

• Usage data: pages visited, features used, time on site, and referring URLs.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: session cookies, analytics cookies, and local storage tokens. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the VideoWelcomer service.
• Process transactions and send related information (receipts, invoices).
• Send you product updates, marketing communications, and promotional offers (you can opt out at any time).
• Respond to comments, questions, and requests, and provide customer support.
• Monitor and analyse trends, usage, and activities to improve the service.
• Detect and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers who perform services on our behalf (hosting, analytics, payment processing, email delivery).
• Affiliates within the Trademarkia group of companies, subject to this policy.
• Legal authorities when required by law, court order, or governmental regulation.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain personal information for as long as necessary to provide the service and fulfil the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time by contacting us at hello@videowelcomer.com.

5. Security

We use commercially reasonable technical and organisational measures to protect your personal information from loss, misuse, and unauthorised access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, and the right to data portability. To exercise these rights, contact us at hello@videowelcomer.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of the service may not function properly.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our service is not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of the service after any changes constitutes acceptance of the new policy.